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Frequently Asked Questions

We source our medication directly from the licensed importers and authorized agents in Sri Lanka such as Hemas, Baurs, CIC, Sunshine Holdings, Rajya Osu Sala.

We only sell medication that has been registered at NMRA (National Medicines Regulatory Authority).

We do not directly import any medication or products.

When you first upload your prescription, our experienced and SLMC licensed pharmacists will carefully check and prepare your order. If there are any clarifications, they will contact you on the number that is provided on your order.

Once your order is neatly packed, it will be delivered to you via a temperature-controlled vehicle. This is in adherence to regulatory guidelines as well as to ensure safety of your medicine

We deliver using temperature-controlled transport which is compliant with regulatory guidelines set out by the National Medicines Regulatory Authority of Sri Lanka (NMRA)

In addition, we have dedicated Pharmacists on call to visit you for support and demonstrations upon request.

We will contact the prescriber with your consent and get advice for a substitution

Prescribed medication is delivered to Colombo 1-15 and Suburbs:

• Athurugiriya 
• Bambalapitiya
• Battaramulla
• Batuwatta
• Bloemendhal
• Boralesgamuwa
• Borella 
• Cinnamon Gardens
• Colombo 1- 15
• Dalugama
• Dehiwala 
• Dehiwala-Mount Lavinia • Dematagoda 
• Fort (Colombo) 
• Grandpass 
• Havelock Town
• Hokandara
• Hulftsdorp 
• Ja-Ela 
• Kadawatha
• Kaduwela, Western Province
• Kalubowila
• Kandana
• Kelaniya
• Kiribathgoda
• Kirulapana
• Kohuwala
• Kollupitiya 
• Kolonnawa
• Koswatte
• Kotahena
• Kotikawatte
• Kottawa 
• Madampitiya 
•MahaNuge Gardens
• Maharagama
• Malabe
• Maligawatta
• Maradana
• Mattakkuliya
• Modara
• Moratuwa
• Mount-Lavinia
• Narahenpita
• Nawala 
• Nugegoda 
• Pamankada
• Panchikawatte
• Pannipitiya
• Pelawatte
• Peliyagoda
• Pettah 
• Piliyandala
• Ragama
• Rajagiriya
• Ratmalana 
• Slave Island
• Sri JayawardenepuraKotte
• Thalawathugoda 
• Union Place 
• Wattala
• Welikada
• Wellawatte
• Wickramasinhapura 

Non-prescription & over the counter products are delivered island wide.

No, the prescribed medication will be strictly dispensed against a valid prescription.

However, you can order  over the counter medicine (OTC) by visiting www.healthnetstore.lk

Yes, medication is priced exactly the same as your retail pharmacy since our products are also sold at the authorised retail price.

However, delivery charges may incur based on your distance and order value.

Delivery is free for orders which exceeds a value of LKR 1,000.

Else, delivery charges for Colombo 1-15 will be Rs 150 and Colombo Suburbs will be Rs 250.

Standard courier charges will apply for delivery of non-prescription & over the counter products to outstation cities.

You could either pay online upon placing your order or upon delivery.

We have multiple payment methods available.

  • Online payment – Visa & MasterCard
  • Card on delivery – Visa & MasterCard
  • Sampath Bank Vishwa
  • Amex
  • Youpay
  • Discover
  • Ezycash
  • Gene
  • Frimi
  • Mcash
  • Diners Club International 

Yes. However please mention this in the order notes at the time of placing the order and a pharmacist will contact you for any clarifications at the time of preparing your order.

Yes, you can mention on the comments to pharmacists about any Over the Counter medicines you would need.

alternatively visit www.healthnetstore.lk to shop for OTC products you need.

Healthnet International (Pvt) Ltd is located in 30/4, Park Road, Colombo 5.

Yes, we deliver medicine to your doorstep.

Yes. You can place your orders for face masks and hand sanitizers on www.healthnetstore.lk

Yes. Healthnet is the most trusted online pharmacy for anti-diabetes medicine. Please upload prescription to place your order.

Yes. Healthnet is the most trusted online pharmacy for heart disease related medicine. Please upload prescription to place your order.

Yes. We have a wide range of essential medical equipment such as Blood Pressure Monitors, Infrared Thermometers, Blood Glucose Meters & Strips,Oxygen Regulators & Masks

Place your order by visiting https://www.healthnetstore.lk/product-category/medical-devices/